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Help Categories
🚀
Getting Started
Kick off your project with us
8 articles💳
Billing & Payments
Invoices, methods, refunds
6 articles📋
Project Management
Progress, revisions, feedback
9 articles💻
Technical Support
Bugs, deployment, post-launch support
11 articles👤
Account & Access
Credentials, portals, team access
5 articles🛡
Policies & Legal
Terms, privacy, and compliance
4 articles🚀
Getting Started
📋
How do I start a project with Chedders.Dev?
Step-by-step guide to submitting your inquiry, discovery call, and project kickoff
🤝
What info do I need for my first meeting?
Checklist of documents, assets, and questions to bring to your discovery call
📑
What services does Chedders.Dev offer?
Full breakdown of all 20+ services across web, mobile, blockchain, AI, and security
⏱
How long will my project take?
Timeline estimates for different project types and what affects delivery speed
🌍
Do you work with international clients?
Timezone management, remote collaboration, and international payment options
💳
Billing & Payments
💳
What payment methods do you accept?
Bank transfer, Paystack, Stripe, crypto, and PayPal — everything explained
🧾
How does the milestone payment structure work?
Understanding deposits, milestones, and final payment schedules
↩️
What is your refund policy?
When refunds apply, when they don't, and how to request one
💬
I have a billing dispute — what do I do?
How to raise a payment concern and our resolution process
📋
Project Management
📊
How do I track my project's progress?
Using shared project boards, sprint demos, and weekly reports
✏️
How do I request changes or new features?
The revision process, what counts as in-scope, and how change orders work
💬
What communication tools do you use?
Slack, Notion, Google Meet, WhatsApp — how we keep you in the loop
📝
When and how do I sign off on deliverables?
The approval process and what happens after you formally accept a deliverable
💻
Technical Support
🐛
How do I report a bug or technical issue?
Channels, response times, and how to write a useful bug report
🖥
Who manages my hosting and server?
Hosting options, maintenance responsibilities, and uptime guarantees
🔧
What does post-launch support include?
Warranty periods, maintenance retainers, and SLA terms explained
📦
How is source code delivered to me?
GitHub handoff process, documentation, and repository access explained
👤
Account & Access
🛡
Policies & Legal
📜
Terms & Conditions
Full service agreement governing all client engagements with Chedders LTD
🔒
Privacy Policy
How we collect, use, and protect your data (NDPR & GDPR compliant)
🛡
User Policy
Acceptable use, prohibited conduct, and your rights as a client
❓
Frequently Asked Questions
Quick answers to the most common questions about our services
Still Need Help?
Contact Our Support Team
Email Support
Detailed queries handled by our team. Response within 24 hours.
chedders.dev@gmail.comResponse: Within 24 hours
WhatsApp Chat
Quick questions and fast approvals on active projects.
Chat on WhatsAppMon–Sat: Fast Response
Phone Call
Urgent matters and discovery calls handled directly by our team.
+234 916 000 6406Mon–Fri: 9AM–6PM WAT